Refund Policy

At Velytrax, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all eligible purchases. If you are not satisfied with your order for any reason, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a refund:

• The item must be returned within 30 days of delivery.
• The item must be in good condition.
• The item must not be intentionally damaged or altered.
• Proof of purchase may be required.

How To Start A Return

To initiate a return, please contact our support team with your order number and reason for return. Our team will provide return instructions and the appropriate return address.

Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Damaged or Defective Items

If your item arrives damaged, defective, or does not function as intended, please contact us as soon as possible. We may request photos or additional information to help resolve the issue quickly.

Non-Refundable Items

Refund requests may be denied in cases involving:

• Items returned after the 30-day return period.
• Products intentionally damaged or misused.
• Fraudulent claims or chargeback abuse.

Exchanges

If you receive a defective product, we may offer a replacement rather than a refund, depending on the circumstances.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: support@velytrax.com