Shipping Policy
At Velytrax, we are committed to delivering your order as quickly and efficiently as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Times
Estimated delivery times:
- United States: 2–8 business days
- Canada: 7–15 business days
- International: 7–20 business days
Shipping times are estimates and may vary depending on carrier delays, customs processing, weather conditions, or other factors outside our control.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking information. Tracking updates may take up to 48 hours to appear after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Velytrax is not responsible for packages lost or delayed due to incorrect or incomplete addresses.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact our support team and we will work with the carrier to investigate the issue.
International Orders
International customers may be responsible for customs duties, taxes, or import fees imposed by their country. These charges are not included in the purchase price or shipping cost.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: support@velytrax.com